Verint is a contact centre artificial intelligence platform that helps businesses automate customer service work and analyse customer data. The company offers tools for quality monitoring, employee productivity, and customer experience automation that aim to deliver measurable results quickly without requiring a complete system overhaul. Verint works well for businesses in banking, insurance, retail, telecommunications and the public sector that want to improve their customer service whilst reducing costs. They would naturally refer on clients who need broader business process outsourcing or have specialised needs beyond contact centre automation.